Cancellation Policy

Life is full of surprises – unfortunately also in the most precious time of the year.

For your booking in 2023/2024 we have altered our cancellation policy. This policy only applies for direct bookings.

  • Season A
    24.11. - 21.12.2023 | 07.01. - 25.01.2024 | 03.03. - 22.03.2024 | 02.04. - 06.04.2024 | 17.05. - 12.07.2024 | 15.09. - 10.11.2024
    free cancellation until 7 days prior to arrival
    until 3 days prior to arrival: 75 %. From 3 days prior to arrival or no-show: 100 %.
  • Season B
    26.01. - 09.02.2024 | 18.02. - 02.03.2024 | 23.03. - 01.04.2024 | 13.07. - 02.08.2024 | 25.08. - 14.09.2024
    free cancellation until 14 days prior to arrival
    until 7 days prior to arrival: 50 %. Until 3 days prior to arrival: 75 %. From 3 days prior to arrival or no-show: 100 %.
  • Season C
    22.12.2023 - 06.01.2024 | 10.02. - 17.02.2024 | 03.08. - 24.08.2024
    free cancellation until 21 days prior to arrival
    until 10 days prior to arrival: 50 %. Until 3 days prior to arrival: 75 %. From 3 days prior to arrival or no-show: 100 %.
  • Off Season
    06.11. - 23.11.2023 
    free cancellation until 3 days prior to arrival
    From 3 days prior to arrival or no-show: 100 %.

If you cancel within the free cancellation period, we can credit your deposit for the next booking. If, however, you desire the refund of the deposit, an administration fee of 25€ (EU countries) and 35€ (non-EU countries) will be charged. Please note: A refund can only be made, if you booked directly with the hotel. To avoid financial losses due to a cancellation we recommend to take out a travel insurance covering cancellation fees. Our partner is the Europäische Reiseversicherung. With the confirmation of the reservation, you accept our terms of booking and cancellation.

Hotel opening hours

Everything you need to know, at a glance!

RESTAURANT
Early Bird Pool Breakfast 07:00 – 09:00
Breakfast 07:00 – 10:30
Afternoon snack 14:00 – 17:00
Dinner 19:00 – 20:30

 

WELLNESS & SPA

Crystal FAMILY WELLNESS
Indoor, outdoor & whirlpools 07:00 – 20:00
Family sauna 14:30 – 20:00

Dolomit ADULT WELLNESS (adults only 16+)
5 relax rooms 07:00 – 20:00
Sauna – naked area 14:30 – 20:00
Beauty & Massages 09:00 – 12:00
(appointments at the reception) 14:00 – 20:00
Rocky Fitness Club 07:00 – 22:00

Room Rates

Our rooms and suites are comfortable places to retreat.

The listed prices have to be understood per person and night including ¾ gourmet board. For stays on weekends we charge an extra fee of € 10 per person/night. (Should you choose not to dine on a particular evening, kindly notify the head waiter by 12 noon. A credit note of €15 per person will be applied to the final bill.)The statutory tourist tax of € 3.50 per person per night is not included and has to be paid directly in the hotel. Children under the age of 14 are exempt.

Pets

Well-behaved dogs are welcome.

We are a pet-friendly hotel and therefore we also welcome your loyal furry friends at Hotel Rudolf. We only accept a limited number of pets in some rooms and suites. To cover the additional cleaning costs, we will charge - depending on size – an extra fee between € 15 and € 25 per day/dog. Please do not forget your pet food, as it is not included in the price. Dogs are not allowed in our dining room as well as in our spa area. If you want to take your dog with you for your meals, you can eat in our Rudolf Stube. You can also enjoy the sun in our spacious area in the garden near the pool. Please keep your dog on a leash. There are many paths around the hotel, along the forests and meadows, to take wonderful walks with your four-legged friend.

Payment

In cash ... with credit card or bank transfer.

You can make the deposit before your arrival via transfer to our bank account or online with your credit card (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS). The room bill can be paid on the day of departure in cash or with credit card.
Our bank data:

Südtiroler Volksbank, Filiale Kiens, 39030 Kiens/BZ/Italien

IBAN: IT96 F058 5658 3000 0357 0067 700

SWIFT/BIC: BPAAIT2B003

Welcome to Hotel Rudolf

Check-in, Check-out

Your room will be ready for you on the day of arrival from ca. 3.00 pm. We offer a free shuttles service from the train station in Brunico. We charge the full price if you arrive late. Please vacate your room by 10.30 am on the day of departure.

Parking

Arrive,
Switch off the car,
Switch on relaxation!

Parking the car should not be a concern in the Rudolf. You are spoilt for choice between the large outdoor parking lot and the indoor underground garages. But hurry up: if you want to reserve a place for your car, you have to book it in advance - at the price of 10 euros/night. First come, first served, right?

For those who think "electric", we offer the possibility to charge the car through our charging stations - universal or Tesla. With a charging capacity of 11kW/h and a price of 0.45 euros per kW/h, you can soon hit the road with your car full throttle!

Forgotten & found

At Hotel Rudolf we do not forget anything or anyone

On the day of departure, the rooms are freshly prepared and forgotten items of our guests are handed in at the reception, registered and kept until  3 weeks after departure

P.S.: We are well aware that sometimes things are forgotten "on purpose" to return to us... we look forward to your visit!