Please consider the general rules for protection against Covid-19:

• Wearing masks and keeping the minimum distance of 1 meter is mandatory in the hotel 
• However, wearing a mask outdoors is no longer compulsory

Thank you for your understanding and cooperation. We are trying our best to ensure you a safe and relaxing holiday. Thanky you!

• Season A: 22.08. - 07.11.2021
  Free cancellation until 72 hours prior to your arrival

The deposit will be refunded within the free cancellation period. However, refunds are only possible for direct bookings.

• Family Rubner and all employees are regularly tested for Covid-19 to ensure maximum safety
• Every day, before starting their shift, every employee undergoes a temperature check
• Employees wear hygienic masks and fully comply with all regulations regarding the regular disinfection of work surfaces and key contact points
• Disinfectant dispensers are available throughout the hotel area
• Every night all public areas such as dining rooms, bar, lobby, wellness area and kitchen are disinfected
• Filters of the ventilation and air conditioning system are subject to regular checks
• In case of emergency: if a guest shows symptoms of Covid-19, a separate isolation apartment with hotel service has been set up approx. 350 m from the hotel. In this way, the person can be immediately isolated to prevent any possible spread. The responsible doctor will be informed, and all necessary precautions initiated.
• If necessary, the hospital of Brunico is only 2.5 km away
• The "TraumaCenter" - located at the valley station (700m away) – is a private doctor’s practice and can be visited against payment.
• In Italy, it is mandatory to wear the hygienic mask also outdoors.

• Please bring your own personal hygienic mask with you. In case you forgot it at home, you can request a disposable hygienic mask at the reception.
• In Italy, the minimum mandatory distance between people is 1 meter (except for people living together). The hygienic mask is therefore mandatory when the minimum distance cannot be respected.
• You can move freely in the hotel (reception, bar, hall, SPA, garden). Out of respect for others, we recommend wearing a hygienic mask whenever you move around the hotel. The mask can of course be removed when sitting at the table in the restaurant or at the bar.
• The elevator may be used only by 1 person or by people living together - all contact surfaces are continuously disinfected

• The maids work with hygienic masks and gloves and clean the rooms according to a specified cleaning schedule
• Daily cleaning is carried out with certified, antibacterial products (certificate available at the reception)
• On top of that, we have switched to a certified disinfectant washing process, which is listed at the Robert Koch Institute for disease control. 
• NEW is the introduction of a colour system for the areas to be cleaned. The four easily distinguishable colours red, green, blue and yellow are used. Each colour marks a specific area. This prevents a cloth that was previously used to clean the toilet from being used to dust a desk, contaminating the furniture with bacteria from the toilet. Each room is cleaned daily with its own disinfected cleaning set that is used only once!
• Upon departure, the room undergoes a particularly meticulous disinfection. Due to the prolonged cleaning procedure, the check-in may be postponed. Many thanks for your understanding!
• Upon request, the room will not be entered during your stay. Bedclothes and towels will be left at the door. All meals can be taken in the room (service surcharge € 15 per person for the menu | € 5 per person for breakfast)

• The minimum distance required by law in the restaurant and at the bar is 1 m
• Only people living together are allowed to sit at the same table. Please inform us in good time if you wish to sit together with friends so that we can - respecting the minimum distance - organize this for you
• Our service staff always wear a hygienic masks and constantly disinfect their hands
• In South Tyrol, the buffet is allowed, but a hygienic mask and disposable gloves (provided) must be worn. Every day the following buffets are offered: breakfast buffet, afternoon buffet and salad buffet. Dinner, on the other hand, is served completely at the table.
• Sitting comfortably at the bar and chatting without wearing the hygienic mask is permitted if the minimum distance of 1 m is respected. The seating arrangement was adjusted accordingly
• Thanks to the generous spacing in the various dining rooms, meals are also served in the “Rudolf Stube” and the “Maria Theresia Stube”. Only in this way we can guarantee generous safety distances. If you have any preferences, please let us know in good time

• You do not have to wear a hygienic mask in the wellness area if the minimum distance of 2 meters is observed
• The entire wellness area with all pools (2), whirlpools (2), saunas (6) and silent rooms (7) are at your disposal. Please respect the minimum distances!
• Maximum 10 people can stay in the outdoor pool at the same time, meanwhile maximum 8 people are allowed in the indoor pool
• The whirlpools can only be used by 1 person or by people living together.
• The gym and steam baths can be used by reservation and are regularly disinfected. More detailed information will follow upon arrival.
• Two sauna infusions are offered daily.
• All massages and beauty treatments are offered. There are special hygienic measures which we strictly observe. You do not have to wear a mask or gloves, as our SPA team carries out the treatment with a hygienic mask or visor. The treatment cabin is ventilated and disinfected after each treatment

• The fitness room is open daily from 06:00 to 22:00 and is accessible upon reservation. Only 1 person or people living together may use the gym at the same time
• Our winter hiking program is enhanced by 3 to 4 guided excursions per week. The offer includes simple winter hikes and snowshoeing adventures
• Even outdoors and during all sports activities, the minimum distance of 1 m must be observed, and a hygienic mask should always be within reach